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Privacy Policy

Effective Date: October 1, 2024

Symington Drugs ("we," "us," "our") is committed to protecting your privacy and ensuring compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at symingtonpharmacy.ca or use our services.

1. Information We Collect

We may collect personal information from you, including but not limited to:

  • Name

  • Contact details (e.g., email address, phone number, mailing address)

  • Prescription information

  • Payment and billing details

  • Health-related information necessary to provide pharmacy services

We collect this information in accordance with PIPEDA and only with your knowledge and consent.

2. Purpose of Data Collection

Your personal information is collected for the following purposes:

  • To provide you with pharmacy services, including filling prescriptions

  • To process payments and manage billing

  • To communicate with you regarding your prescriptions and health

  • To comply with legal and regulatory requirements

  • To improve our services and website functionality

We only collect the information that is necessary for these purposes and will not use it for any additional purposes without your consent.

3. Consent

We obtain your consent before collecting, using, or disclosing your personal information, except where required or permitted by law. You can provide consent either explicitly (e.g., signing a form) or implicitly (e.g., through the use of our services). You may withdraw consent at any time, subject to legal or contractual restrictions.

4. Disclosure of Personal Information

We do not sell or share your personal information with third parties, except in the following circumstances:

  • To fulfill the services you request (e.g., sharing information with healthcare professionals)

  • When required by law or regulatory bodies

  • To service providers who assist us in the operation of our business, such as payment processors and IT services. These providers are bound by confidentiality agreements and are required to safeguard your personal information.

5. Use of Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to improve your browsing experience on our website. Cookies help us to:

  • Analyze website traffic and performance

  • Enhance user experience by remembering your preferences

You can choose to disable cookies through your browser settings, although this may affect your ability to use certain features of the website.

6. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, and secure data storage.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to your information if it is inaccurate or incomplete

  • Withdraw your consent at any time

  • Request the deletion of your personal information, subject to legal requirements

To exercise these rights, please contact us using the details provided below.

8. International Data Transfers

Your personal information may be processed or stored in jurisdictions outside of Canada. We ensure that any such transfers comply with PIPEDA by using contractual agreements to protect your information to the same standard required in Canada.

9. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the effective date and notify you as required by law.

10. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us at:

Symington Drugs
333 Symington Ave
Email: contact@symingtonpharmacy.ca
Phone: 416-533-9695

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